Shipping Policy

Supplier & Fulfillment Policy

At Pique Electronics LLC, we partner with carefully selected manufacturers and fulfillment partners around the world to bring you electronics and artistic accessories that balance design, quality, and innovation.

This policy explains how our products are sourced, shipped, and supported so you know exactly what to expect.

Product Sourcing

All products sold on Pique Electronics LLC are:

  • New and unused

  • Sourced directly from verified manufacturing partners

  • Tested to meet our quality and design standards

We do not sell counterfeit, refurbished, or unauthorized products.

Quality Standards

We work only with suppliers that meet our expectations for:

  • Product functionality and durability

  • Accurate descriptions and images

  • Safe packaging for electronics and accessories

If a product does not meet these standards, we take responsibility and will work to resolve the issue quickly.

Shipping & Fulfillment

To keep our collection flexible and design-forward, some items are fulfilled directly from our partners.

What this means for you:

  • Orders are typically processed within 2–5 business days

  • Delivery times vary by product and destination

  • Tracking information is provided as soon as your order ships

Estimated delivery times are shown at checkout whenever possible.

Packaging & Branding

Orders may ship in neutral or minimal packaging to ensure safe delivery.
We do not include third-party promotional materials or unrelated inserts.

Returns, Defects & Replacements

If you receive an item that is:

  • Defective

  • Damaged in transit

  • Incorrect

Please contact us within 7 days of delivery. We will:

  • Offer a replacement or refund

  • Not require a return for certain low-cost or defective items

  • Make the process as simple as possible

Our goal is always a fair and fast resolution.

Compliance & Safety

We prioritize products that meet applicable safety and compliance standards. However, due to the nature of global sourcing:

  • Products are intended for general consumer use

  • Items are not marketed as medical, surveillance, or safety-critical devices

Transparency & Trust

We believe great design should come with clear communication. If there is ever a delay, stock issue, or unexpected problem, we’ll let you know promptly.

Your trust matters to us.

Questions?

If you have questions about sourcing, shipping, or a specific product, contact us anytime at:

piqueelectronics@outlook.com